Your data will be used to handle the order and shipping. Additionally we will use your data to handle possible RMA requests or returns and after service. We will retain your personal data for the warranty period to provide better service to you. After the warranty period your data will be deleted automatically from our servers. Please see privacy policy.
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
In case of returns for group-buy items or built on order items we can only offer partial refund of 50% due to the nature of the item. If you request a refund before the group guy period is done we can offer you 100% refund as we have not started the manufacturing of your product yet.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 60 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Haksi Solutions Oy
Voionmaankatu 24 A 11
40700 Jyväskylä
Finland
Shipping returns
To return your product, you should mail your product to:
Haksi Solutions Oy
Voionmaankatu 24 A 11
40700 Jyväskylä
Finland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We are not responsibe or cannot guarantee that we will receive your returned item if it is lost in transit.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
